SHIPPING POLICIES

Shipments

 

BLUËIN uses the parcel services of the international company DHL to send its products. ​ The shipping time to destinations within the Mexican Republic may vary between 2 and 5 business days. business days.​

 

It is necessary for the Client to provide BLUËIN with the complete shipping address including: street, interior number, exterior number, block and lot (if applicable), neighborhood or subdivision, delegation or neighborhood, city, postal code and country It is also essential to send a telephone (home, cell or office) and an email through which the parcel company can be contacted if necessary (ver    _cc781905- 5cde-3194-bb3b-136bad5cf58d_         _cc781905-5cde-3194-bb3b -136bad5cf58d_           _cc781905-5cde -3194-bb3b-136bad5cf58d_ _cc781905-5cde-3194-bb3b- 136bad5cf58d_       _cc781905-5cdebb8-3b5cf194-bad8-3b5cf16-3b5d8-3_194-bad8-3b5cf-5cdebb8-3_bb516-5cbb8-3b5cf16-3b5d-5cdebb8). 

 

BLUËIN is not responsible for packages that are returned to their origin due to an incomplete or incorrect address provided by the Client, as well as for not being at the indicated address after 3 visits by the parcel company to the indicated address.

 

BLUËIN is not responsible for delays in the delivery of the products by the parcel company, as well as for the partial or total loss of the package or for any damage to the package or the products during their journey to their final destination.

 

For any clarification regarding the shipment, delays or damage to the package, please contact the parcel that provided the service directly. 

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DHL: +52 (55) 5345 7000 or 01800 76 56 345

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STORAGE

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BLUËIN may store the products for a maximum period of 15 calendar days after notifying the Customer that their order is ready for collection. Said notification may be sent to the Client through an email, Facebook, WhatsApp or Messenger text message or through a telephone call.

 

As of the 16th day of not having collected or settled your account, BLUËIN will charge the Client $50.00 MXN per day for storage up to a maximum of 30 calendar days. As of the 31st, the Customer will lose their product and will not be subject to reimbursement. 

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